our-products interactive-voice-response 
pharmaphorum
NOVEMBER 25, 2021
With medical conferences and events long a mainstay for pharma-HCP interactions, the pandemic’s travel restrictions, and lockdowns forced these in-person meet-ups to go virtual. There’s now a need to find different ways of interacting with HCPs.”. Before COVID, pharma events were mainly face-to-face.
Pharma Marketing Network
FEBRUARY 4, 2021
The Pharma Marketing Network’s latest webinar, Video, Voice, and Virtual: Applying New Digital Technology to Enhance Customer Experience, shared unique perspectives from a diverse group of panelists, offering insights into the customer experience during 2020 – a year defined by unexpected challenges. Voice – Siri, Alexa, etc.
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pharmaphorum
NOVEMBER 17, 2020
Improving the design of commercial research by listening to the patient voice. Embedding the patient voice not only in research, but everything they do. He serves as interim managing editor at pharmaphorum media, which facilitates productive engagement for pharma, bringing healthcare together to drive medical innovation.
pharmaphorum
MAY 17, 2021
Restrictions to in-person face-to-face interactions have resulted in increased use of remote and digital channels. There is an improvement in HCPs’ views of remote representative platform interactions with an important increase in promoters and decrease in detractors over the past 12 months. Where are we now?
pharmaphorum
SEPTEMBER 25, 2020
It makes company/customer interactions much more transparent and has the power to significantly amplify both positive and negative experiences, said O’Brien. “I I don’t think social media unto itself makes or breaks CX, but it gives customers a stronger voice, whether they are happy or frustrated. “If
The Thyroid Pharmacist
JUNE 16, 2023
I’m always on the lookout for new research that could point us toward another tool to help us on our healing journeys. I also found that my voice was becoming more hoarse. In Hashimoto’s, impaired detoxification is a common issue, so this is another way in which we can support our systems. pylori flare back in 2020.
pharmaphorum
NOVEMBER 18, 2022
Karl Goossens, director of commercial analytics at Veeva Systems Europe, recently spoke with pharmaphorum, discussing how effective omnichannel execution drives revenue and productivity. Biopharma’s digital interactions with healthcare professionals (HCPs) are now a critical part of industry relationships.
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