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Technology Tools Can Improve Customer Service

Drug Topics

Customers expect high-quality customer service. Technology can help pharmacists meet those expectations.

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PRIYSM ID boosts customer service offer with new customer experience team


The post PRIYSM ID boosts customer service offer with new customer experience team appeared first on. Products and technologies developed by PRISYM ID are used across the globe, delivering compliance assurance for 10 million+ medical devices, clinical trial and pharmaceutical products annually. . For more information:?? .


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Q&A With Joe Schmidt, EVP, Head of Customer Services and Success at Medidata


Schmidt discusses the recent announcement that Medidata and the NCI extended their partnership an additional five years.

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‘Tis the season for additional Amazon Buy with Prime benefits

Drug Store News

Customers can track their Buy with Prime orders from their account, the Amazon website or app, get 24/7 live chat customer service for their orders and return eligible purchases at more drop-off locations.

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Harness cloud-based AI/ML to make home care more effective

Fierce Healthcare

Artificial intelligence is everywhere now, from automated chatbots on customer service websites to novelty computer-generated images meant mostly for their entertainment value. |

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CVS Health to cut 5,000 jobs

Drug Store News

CVS Health said it does not expect any impact on its customer-facing colleagues in its stores, pharmacies, clinics or customer services centers.

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Opinion: The airline industry needs some disaster management lessons. Health care can help


Customer service lines, overwhelmed by the surge of displaced travelers, snaked a quarter-mile down the terminal. Like thousands of travelers across the nation, I spent several days in July stranded in an airport with multiple canceled flights, lost luggage, and a whole lot of uncertainty about what to do with my hotel reservations.