Customer Service Related Topics 
Pharma Phorum
JULY 13, 2021
The regulated content and labeling software firm has made three new customer-facing appointments and created a brand-new Customer Experience Team to provide enhanced, end-to-end customer support for medical device and clinical trial organizations.
Pharmaceutical Technology
MARCH 3, 2023
With over 18 years of experience, Alexander Dragitsch is a commercial customer service contract manufacturing (CSCM) manager at Baxter’s Halle/Westfalen facility in Germany.
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Pharma Phorum
MAY 24, 2022
The velocity and volume of data, both structured and unstructured, will only increase, yet research has shown that just 15% of companies have a real-time single-customer view. We provide the Customer Data platform, the tools, the applications to conduct precision marketing.
InCrowd
AUGUST 18, 2022
InCrowd team members in 14 different countries across 4 continents provide service and support. ? . Survey Healthcare Global , a global market leader of first-party healthcare data collection and custom survey solutions.
Fuld
APRIL 15, 2021
In just three years, Amazon has put together a package of leading-edge services that have the potential to revolutionize the US healthcare market. And, all of this is accessed through best-in-class online customer portals and supported by 24/7 online customer service.
Fuld
JULY 6, 2022
But, rising valuations and the constantly evolving nature of the market/sector mean that a data-fueled -analytics approach is needed to drive growth, increase market share, build a partnership with customers and enhance operational efficiency for its portfolio firms.
Pharma Phorum
FEBRUARY 28, 2022
It will have time to adjust however, as the deal will see Viatris “provide commercial and other transition services for an expected period of two years to ensure continuity of customer service and a smooth transition.”
Pharma Marketing Network
DECEMBER 17, 2021
COVID has been devastating to the world in terms of the loss of human life, as well as harmful to much of the economy such as small business restaurants and personal services.
Pharmaceutical Technology
NOVEMBER 25, 2022
The other prominent connectivity roles include Customer Service Representatives with a 5% share in Q3 2022, Computer Support Specialists with a 4% share of new job postings. The global pharmaceutical industry experienced a 7% drop in new job postings related to connectivity in Q3 2022 compared with the previous quarter, according to GlobalData’s Jobs Analytics. This compares to a 7% increase in the previous quarter and a 13% increase versus Q3 2021.
Pharma Phorum
AUGUST 4, 2022
This is especially important for customer-facing staff on the front line of the pharmaceutical sector as they can be updated on new procedures, security alerts, compliance changes or information on the production of a new drug almost instantly.
Pharma Marketing Network
OCTOBER 27, 2021
A digital platform typically refers to a digital service or digital product with an integrated business model and operational model. Digital platforms can be sold on-premise or through a Software as a Service (SaaS) subscription model (e.g.,
Pharma Phorum
JULY 15, 2022
They know the content is out there so it is pharma’s job to deliver it,” says Thomas Kurian, head of new markets at enterprise customer data management leader Treasure Data, whose award-winning Enterprise Customer Data Platform unifies customer data across silos at scale. “It
Pharmaceutical Technology
OCTOBER 13, 2022
Businesses with highly effective software will be able to be able to provide the best customer service and flexible product offerings. New products and services can be onboarded more quickly, staff become more productive, and they make more informed decisions.
Pharma Phorum
SEPTEMBER 2, 2022
This disruption has changed the way doctors and cancer patients expect to experience services and products, and there is no going back now. The customer experience will be driven by innovation in communications .
Pharmaceutical Technology
JUNE 23, 2022
As part of our response to this unique situation, we had to go further and dive deeper to better understand customers’ perceptions of the impact of the pandemic and work with them to provide those options, while ensuring the patients were always at the centre of things.”.
Pharmaceutical Technology
AUGUST 31, 2022
According to an (ISC)2 report, the global population of cyber workers needs to grow by 145% to meet demand, with digital and web-based services becoming more prominent in all sectors, from financial industries to medical devices and material processing.
Pharma Marketing Network
JUNE 11, 2020
Don Langsdorf (EHS): Right, it’s a real-time conversation with your customer. RJ Lewis (EHS): remember standing up a conference and saying this, you know, what, why are we calling it social media instead of just calling it customer service?
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