Technology Tools Can Improve Customer Service
Drug Topics
JULY 18, 2023
Customers expect high-quality customer service. Technology can help pharmacists meet those expectations.
Customer Service Related Topics 
What Pharmacists Can Learn From Disney’s Customer Service | AAP 2025
Drug Topics
APRIL 17, 2025
At AAP 2025, Mark Garofoli, PharmD, MBA, BCGP, CPE, CTTS, discussed how Disneys approach to customer service can be applied in a community pharmacy setting.
Customer Service 
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PRIYSM ID boosts customer service offer with new customer experience team
pharmaphorum
JULY 13, 2021
The post PRIYSM ID boosts customer service offer with new customer experience team appeared first on. Products and technologies developed by PRISYM ID are used across the globe, delivering compliance assurance for 10 million+ medical devices, clinical trial and pharmaceutical products annually. . For more information:?? .
CVS Health to cut 5,000 jobs
Drug Store News
AUGUST 1, 2023
CVS Health said it does not expect any impact on its customer-facing colleagues in its stores, pharmacies, clinics or customer services centers.
‘Tis the season for additional Amazon Buy with Prime benefits
Drug Store News
NOVEMBER 15, 2023
Customers can track their Buy with Prime orders from their account, the Amazon website or app, get 24/7 live chat customer service for their orders and return eligible purchases at more drop-off locations.
Harness cloud-based AI/ML to make home care more effective
Fierce Healthcare
NOVEMBER 30, 2023
Artificial intelligence is everywhere now, from automated chatbots on customer service websites to novelty computer-generated images meant mostly for their entertainment value. |
Opinion: The airline industry needs some disaster management lessons. Health care can help
STAT
AUGUST 1, 2023
Customer service lines, overwhelmed by the surge of displaced travelers, snaked a quarter-mile down the terminal. Like thousands of travelers across the nation, I spent several days in July stranded in an airport with multiple canceled flights, lost luggage, and a whole lot of uncertainty about what to do with my hotel reservations.
Q&A With Joe Schmidt, EVP, Head of Customer Services and Success at Medidata
PharmExec
NOVEMBER 2, 2023
Schmidt discusses the recent announcement that Medidata and the NCI extended their partnership an additional five years.
YARAL Pharma Marks Its First Anniversary
Pharmacy Times
JANUARY 19, 2024
Quality Products, Innovative Technology, and Exceptional Customer Service Characterize a Successful Inaugural Year
Our favorite SingleCare savings stories
The Checkup by Singlecare
APRIL 11, 2023
You’re always welcome to leave a review on our Facebook , Instagram , Twitter , or Trustpilot pages or contact our customer service team at 1-844-234-3057. If you’ve used SingleCare recently, we would love to hear about your experience and how much we helped you save.
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Does Kaiser cover Mounjaro?
The Checkup by Singlecare
APRIL 24, 2025
Contact customer service: Call the customer service number provided on your insurance card. Visit the Kaiser Permanente website: Log in to your account on the Kaiser Permanente website. Use the search function to find information on prescription drug coverage, specifically looking for Mounjaro.
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150 Years of Community Care
Oswald's
MARCH 6, 2025
He extended store hours and embraced technological advancements, making Oswald’s the first pharmacy in Naperville to implement computerized systems, thereby improving operational efficiency and customer service. My dad, Bill Anderson, and his siblings took over the business in 1991.
The best SingleCare reviews this November
The Checkup by Singlecare
NOVEMBER 28, 2022
Contact our customer service team at 1-844-234-3057,reach out to us on our Facebook , Instagram , Twitter , or leave a SingleCare review on TrustPilot. . When you go to the pharmacy, show your pharmacist the coupon! It’s that simple! . If you’ve recently used SingleCare to save, we would really appreciate hearing from you!
5 ways to calm upset patients
SingleCare
APRIL 20, 2022
Learning how to provide good customer service can drive increased patient satisfaction and customer loyalty. Dealing with an angry or frustrated patient is often a part of delivering customer service, and it can be a valuable skill in the pharmacy. What does excellent pharmacy customer service mean?
The best SingleCare reviews this March
The Checkup by Singlecare
MARCH 29, 2023
You’re always welcome to leave a review on our Facebook , Instagram , Twitter , or Trustpilot pages or contact our customer service team at 1-844-234-3057. If you’ve used SingleCare recently, we would love to hear about your experience and how much we helped you save!
Camber Pharmaceuticals
Drug Store News
AUGUST 13, 2023
Camber is rising to the challenges facing today’s marketplace with continuous supply, excellent customer service and an unwavering commitment to its partners and patients, the company said.
Indena’s CDMO services: Health is a joint project
Pharmaceutical Technology
FEBRUARY 29, 2024
For Indena, the leading company dedicated to the identification, development and production of high-quality active principles derived from plants, custom services have been a key area of expertise for some time now.
Find your inner data and take precision marketing to the next level
pharmaphorum
MAY 24, 2022
Essentially, CRMs were built last century and their architecture never envisioned elements like conversational AI from chatbots, mobile and web data, customer service data and all this streaming data. They weren’t built for current digital customer conversations and engagement,” says Kurian. “It About Treasure Data.
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The IMA Group at ACHEMA 2024 : All-In-One solutions for the pharmaceutical sector
European Pharmaceutical Review
JUNE 4, 2024
Credit: IMA Pharma – X-PEN assembly machine Visitors will also have the chance to discover dedicated areas covering hot topics like Sustainability, Digitalisation and Customer Service Solutions. We look forward to seeing you at Hall 3.0,
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The best SingleCare reviews of 2023
The Checkup by Singlecare
DECEMBER 8, 2023
RELATED: 8 ways you didn’t know you could save with SingleCare If you run into any issues using SingleCare, our customer service team is ready to help. Print, text, or email yourself the free coupon. Show your pharmacist the coupon to start saving. Give us a call at 844-234-3057. Cheers to a new year, and happy savings!
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Comparing Online PANRE Exam Review Question Banks
Board Vitals - Pharmacist
OCTOBER 2, 2022
Feedback & Customer Service Need content clarification or notice a typo as you’re answering questions? Customer service is available 24/7 via email [ support@boardvitals.com ] and via phone [877.221.1529] on weekdays during normal business hours where you get to speak to a human and not an automated service.
Badass Staff Meetings: Here is the Formula
DiversifyRx
MARCH 16, 2023
Staff meetings are an opportunity to gain more team engagement, discuss new and upcoming initiatives, collaborate on ideas, learn what’s working and what’s not, and uncover any customer service issues that need attention. The key is to create staff meetings that are engaging, positive, and productive.
5 reasons you should become a pharmacy technician
The Checkup by Singlecare
OCTOBER 19, 2023
Because they regularly communicate with customers and healthcare providers, pharmacy technicians can also hone “soft” interpersonal and customer service skills. Pharmacy techs can also improve their problem-solving and critical thinking skills when facing challenges in daily tasks.
Biocon buys Viatris biosimilars for $3.3bn, eyes IPO
pharmaphorum
FEBRUARY 28, 2022
It will have time to adjust however, as the deal will see Viatris “provide commercial and other transition services for an expected period of two years to ensure continuity of customer service and a smooth transition.” billion.
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Building Trust: Transparency and Authenticity in Pharma Digital Marketing
Pharma Marketing Network
OCTOBER 16, 2023
By providing clear and accurate information, companies can demonstrate their commitment to transparency and build trust with their customers. Additionally, transparency involves providing customers with access to the company’s records and information. Trust can also be developed by demonstrating a commitment to customer service.
Common Painpoints to Avoid When Shopping for Pharmacy Software
Digital Pharmacist
MARCH 13, 2023
1) Customer Service As pharmacies rely on software programs to work consistently and without interruptions – good customer service is an important matter when it comes to software shopping.
Omnicell Compliance Week 2022: Integrity Inspires
Omnicell
JANUARY 10, 2023
One of the Corporate Responsibility organization's most important missions is to foster an ethical environment where employees make integrity-based decisions that positively impact our customers and the communities where we live and work.
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How a specialized commercial program management team can improve your customer experience and accelerate commercialization
Pharmaceutical Technology
MARCH 3, 2023
With over 18 years of experience, Alexander Dragitsch is a commercial customer service contract manufacturing (CSCM) manager at Baxter’s Halle/Westfalen facility in Germany. The Halle customer service team is a “one-stop-shop” for client requests when it comes to commercial drug product manufacturing,” explains Dragitsch.
Healthcare Branding is Changing Are You Ready?
Pharma Marketing Network
APRIL 20, 2025
These tools offer 24/7 interactions that uphold brand reputation while relieving pressure on customer service teams. Furthermore, AI-powered chatbots and virtual assistants are transforming patient support. Still, brands must walk a fine line. Consumers want smarter communication, but theyre wary of brands that seem too invasive.
My Takeaways From The book Fish!
The Honest Apothecary
MAY 27, 2023
This includes bother internal and external customers. Whether it’s surprising a coworker with a small act of kindness or providing exceptional customer service, these gestures create a positive ripple effect throughout the organization, boosting morale and improving relationships.
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What Do You Appreciate About Your Pharmacy Technicians?
indispensable health
OCTOBER 20, 2020
Pat goes on to explain that every pharmacy technician she works with at Indispensable Health's retail pharmacy is really competent, have excellent customer service skills, and at the end of the day that's so important in a community pharmacy setting because taking care of patients as individuals is a top priority.
QbD for biopharmaceutical product lifecycle management
European Pharmaceutical Review
APRIL 21, 2025
When CDMOs invest in fostering a dedicated and knowledgeable team that extends all the way from customer service to the manufacturing floor, they can find efficiencies that others might miss. In fact, good technical skills can be the deciding factor in meeting deadlines.
Bond Digital Health raises £1m for lateral flow test software
pharmaphorum
DECEMBER 21, 2021
The Cardiff-based company said it will use the new money to expand its headcount, including hiring a new customer service team, and adding to its sales, marketing and product development departments. Welsh medtech company Bond Digital health has raised £1 million ($1.3
Revitalize Your Pharmacy’s Front-End: Strategies for a Positive Customer Experience
Digital Pharmacist
JANUARY 26, 2024
5) Personalized Customer Service Train your staff to provide excellent customer service. Encourage them to engage with customers, answer questions, and offer assistance. A personalized approach can make customers feel valued and more likely to return.
Jaguar Animal Health Reports an Availability of Canalevia-CA1 on Chewy for Chemotherapy-Induced Diarrhea in Dogs
PharmaShots
MAY 12, 2023
Shots: Canalevia-CA1 (crofelemer delayed-release tablets), an US FDA conditionally authorized prescription medicine for the treatment of CID in dogs is now available on Chewy Chewy's award-winning customer service and fast and dependable shipping will give pet parents added simplicity, convenience, and support as they navigate cancer treatments (..)
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How to integrate AI in Pharma Marketing
Pharma Marketing Network
MARCH 13, 2025
These AI-driven assistants help improve patient satisfaction while reducing the burden on customer service teams. Providing adverse effect information. Guiding patients through treatment adherence programs.
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The Role of Artificial Intelligence in Pharma Digital Marketing
Pharma Marketing Network
OCTOBER 18, 2023
AI can be used to analyze customer data, such as demographics, purchasing habits, and preferences. AI can also be used to automate customer service tasks, such as responding to customer inquiries and tracking customer interactions. This data can then be used to create targeted campaigns and relevant content.
Viseven at Reuters Pharma EU
Viseven
MAY 24, 2023
Reuters Pharma united the top pharma company representatives, providing them cozy and compact space to share the vision of the foreseeable future, exchange insights and experience, and possibly agree upon uniting their effort in customer service.
Exploring the Potential of Chatbots in Pharmaceutical Customer Engagement
Pharma Marketing Network
OCTOBER 17, 2023
Second, chatbots are able to provide personalized advice and recommendations, which can help customers find the best treatments and medicines for their needs. Third, chatbots can be used to answer frequently asked questions, which can reduce the workload of customer service staff.
E-Commerce Strategies: Optimizing Online Sales for Pharmaceuticals
Pharma Marketing Network
OCTOBER 31, 2023
Finally, companies should focus on creating a positive customer experience and providing excellent customer service. Additionally, companies must ensure that their website is secure and compliant with industry regulations.
Pre-Interview Tips for Pharmacy Professionals | Tip #3
indispensable health
OCTOBER 12, 2020
Obviously, you’re not going to know what questions are going to be asked, but you can still be prepared with stories about great customer service, about helping out a patient, about helping out a pharmacist or technician, about a time when you disagreed with your boss and how you handled it, etc.
Inventory Management: It’s money on the shelves.
indispensable health
MARCH 3, 2023
Improve Customer Service: Effective inventory management can help businesses improve their customer service by ensuring that they always have the products their customers want in stock.
9 Lessons from Charlie Munger for Independent Pharmacy Owners
DiversifyRx
MAY 13, 2024
Whether it’s your inventory management system, customer service protocols, or employee training programs, strive for simplicity to enhance efficiency and reduce errors. Clear Value Proposition: Make sure your customers clearly understand what sets your pharmacy apart.
Does United Healthcare cover Mounjaro?
The Checkup by Singlecare
JULY 16, 2024
Contact United Healthcare directly You can also call United Healthcare’s customer service phone number to be connected with someone who can provide detailed information about drug coverage. This list can usually be found on United Healthcare’s website or in your plan documents.
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