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Using KPIs to Improve Patient Care and Customer Satisfaction in Your Pharmacy

DiversifyRx

In the hustle of pharmacy management, providing exceptional patient care and ensuring high levels of customer satisfaction are top priorities for pharmacy owners. As a pharmacist or pharmacy owner, you already know the importance of delivering top-notch patient care and creating positive experiences for them.

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How Pharmacists Can Use Artificial Intelligence To Advance Their Practice: Insights From ChatGPT

IDStewardship

This empowers patients to make informed decisions and fosters better medication adherence. Streamlined Prescription Filling : AI systems can automate prescription filling processes by extracting relevant information from electronic prescriptions, verifying insurance coverage, and generating labels.

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Top Clinical Services for Boosting Your Pharmacy’s Revenue

Digital Pharmacist

By diversifying services and embracing a patient-centered approach, independent pharmacies can position themselves as vital healthcare hubs within their communities. One effective strategy to achieve this is by offering top-notch clinical services that not only enhance patient care but also contribute to a significant revenue boost.

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CVS and Walgreens Walkouts: What Independent Pharmacies Should Know

Digital Pharmacist

Invest in Staffing: Ensure that your pharmacy is adequately staffed to handle the volume of prescriptions and patient care services efficiently. A well-staffed pharmacy will not only lead to a happier and more efficient team, it will lead to satisfied patients, which will all translate into increased revenue for the pharmacy.

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How to help patients with prior authorization

The Checkup by Singlecare

Educating patients on the purpose and process of prior authorization can be a typical part of a pharmacist’s daily responsibilities. In many cases, you can demystify this confusing part of getting prescriptions filled. Read on to learn strategies to explain this hurdle to patients and expedite the process.

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2024 Pharmacy Trends to Look For

Digital Pharmacist

According to the NCPA 2023 Digest , 24 percent of pharmacies are currently using robotics for compliance packaging and it is anticipated that number will grow in 2024 and robotics will play an increasing role in prescription filling, reducing wait times, and enhancing medication management precision.