Drug Store News

MARCH 8, 2023

Customers at Giant, Martin’s and Giant Heirloom Market stores were invited to round up their grocery purchases to the nearest dollar or convert their Choice points into donations to support their local public school districts’ food programs.

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Pharma Marketing Network

JULY 27, 2022

The demographic diversity of patients, such as generation, socioeconomic status, education level, and family support structure, makes a singular patient profile impractical. Personalization of the patient journey is supported by therapy-specific websites, dedicated landing pages, and mobile apps. Supporting the Patient Journey.

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Communication Patient Care 130

Drug Store News

OCTOBER 19, 2023

​​​​​​​The Vitamin Shoppe is implementing Jumpmind’s solutions across nearly 700 stores to support improved customer and associate checkout experiences.

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Drug Store News

APRIL 14, 2023

Customers are encouraged to donate in support of local pediatric care facilities.

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Hospitals 98

European Pharmaceutical Review

DECEMBER 21, 2023

“The global ADC market is growing strongly and so is the pipeline at Grangemouth, necessitating additional capacity to meet customer demand,” said Peter DeYoung, Chief Executive Officer, Piramal Pharma Solutions. “We It also includes new quality control laboratories, warehouses, office spaces and supporting utilities.

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indispensable health

JANUARY 18, 2024

Yet, just as a smooth patient-provider relationship hinges on mutual respect and understanding, thriving healthcare partnerships rely on the cornerstone of exemplary customer behavior. The Pillars of Excellent Customer Behavior in Healthcare: So, what concrete actions differentiate a model healthcare customer from the rest?

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Communication Patient Care 52

PharmaShots

JUNE 12, 2023

Ger Brophy spoke about the key benefits of the center to global biopharma customers. The nearly 69,000-square-foot facility is Avantor’s most recent investment in expanding its global footprint to both meet customer needs and support the future growth of both Avantor and our customers.

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European Pharmaceutical Review

FEBRUARY 15, 2024

The investment expands the site to over 30,000ft 2 and includes state-of-the-art instrumentation to provide full CMC support to serve the growth of PODP product customers who require the highest levels of safety, sterility, and stability. The new isolator suite will complement the existing sterility assurance capabilities at the lab.

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PioneerRx

MARCH 1, 2023

PioneerRx believes in personalized, prompt customer support. Our support services allow pharmacies to quickly get their question…

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pharmaphorum

FEBRUARY 8, 2022

Glasgow, UK (24th November, 2021) – Formedix , a leading provider of clinical trial software solutions, announces the launch of the Formedix ryze Community, to provide their customers with a location to collaborate, expand their knowledge and share information. 30 seconds Intro to the Community. “We

Pharmaceutical Companies 84

Pharmaceutical Companies Pharmaceutical Companies 84

pharmaphorum

FEBRUARY 9, 2022

But how can we make Customer Engagement effective, and how can we leverage technologies like AI and Marketing Automation to their best potential? The key to success lies in implementing a digital health ecosystem , in order to support the shift from an organization-centric model to a customer-centric model by using digital platforms.

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pharmaphorum

JANUARY 19, 2021

A new survey highlights the importance of customer reference data to digital transformation and analyses ways pharma companies can improve the quality of their datasets. More pharma companies are moving in this direction, and 78% of respondents said they are undertaking, or planning, a customer data enhancement initiative.

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Digital Pharmacist

JULY 11, 2023

By offering a range of vaccinations, such as influenza, pneumonia, shingles, and travel vaccines, pharmacies can attract new customers while supporting public health initiatives. Administering vaccinations not only generates revenue but also fosters customer loyalty and establishes the pharmacy as a trusted healthcare destination.

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Independent Pharmacies Compounding Scheduling Appointments Prescription Filling 98

InCrowd

MARCH 21, 2023

Apollo Intelligence supports market insights brands in the life science space. Apollo supports a culture of diversity and inclusion. This culture allows everyone to focus on customer satisfaction and rapidly deliver new products to customers through innovation and continuous improvements. Get to know more about him below!

Communication 97

Communication 97

The Checkup by Singlecare

DECEMBER 21, 2023

Customers can sign up to use our loyalty rewards program to receive perks like extra savings and members-only discounts, but that is also free to use. We pass those savings on to our customers to help buffer the cost of pricey meds, like the diabetes drug Jardiance and the cholesterol medication Lipitor.

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Controlled Substances Insurance Dosage 105

Pharmaceutical Technology

MAY 22, 2023

The new good manufacturing practices facility was established with support from the Singapore Economic Development Board. With this expansion we are strategically prepared, more than ever, to respond to our customers’ needs by supporting the accelerated delivery of critical vaccines and medicines to patients.”

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Vaccines 59

pharmaphorum

JULY 13, 2021

The regulated content and labeling software firm has made three new customer-facing appointments and created a brand-new Customer Experience Team to provide enhanced, end-to-end customer support for medical device and clinical trial organizations.

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Customer Service Labelling Packaging 52

European Pharmaceutical Review

AUGUST 29, 2022

Biopharmaceutical manufacturers find that custom media can provide tailored solutions. Our R&D team is happy to present custom media development and manufacturing options for our clients to consider, to meet these challenges. How does a self-service MDO project satisfy the client’s requirements for custom media?

Process Improvement 90

Process Improvement 90

pharmaphorum

SEPTEMBER 14, 2021

If there was an AI solution in the Life Sciences field, able to represent a real opportunity in terms of Customer Engagement and Digital Transformation, and if some of the most important players in the industry already had it, would you like to have the opportunity to listen to them? . . ” . .

Pharmaceutical Companies 91

Pharmaceutical Companies Pharmaceutical Companies 91

pharmaphorum

OCTOBER 5, 2021

As part of these efforts, customer experience (CX) became a key focus area to ensure customer engagement and loyalty. The COVID-19 pandemic has certainly accelerated a significant shift in patients’ expectations for digitally supported healthcare.

Pharmaceutical Companies 102

Pharmaceutical Companies Pharmaceutical Companies 102

PharmExec

JUNE 13, 2022

Kraus brings more than 25 years of experience leading life sciences companies, including global responsibility for customer strategy, sales, operations, and various support functions.

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STAT

JULY 18, 2023

The Peterson Center on Healthcare, a nonprofit supporting programs that raise care quality and drive down costs, announced the new Peterson Health Technology Institute Tuesday. Venture funding has since contracted, but customers are still faced with “an overwhelming number of solutions,” Pearson said.

Insurance 89

Insurance 89

Pharma Marketing Network

JULY 13, 2023

Security: Your website will likely contain sensitive information about your products and customers. Support: After your website is launched, you’ll need ongoing support from the web development company. Make sure they offer the level of support you need, such as 24/7 support or a knowledge base.

Pharmaceutical Companies 97

Pharmaceutical Companies Pharmaceutical Companies Communication 97

Pharma Marketing Network

DECEMBER 29, 2020

Meet Our Guest Panelists: Desiree Priestley , Director, Patient Support Strategy & Insights at Otsuka America Pharmaceutical. Ryan Billings , Head, US Oncology Digital Marketing & Customer Experience at GSK. Kristen Palmer Winters , Customer Experience (CX), Americas Hub, Commercial Model Innovation. SAVE MY SEAT.

Communication 98

Communication 98

The Guardian - Pharmaceutical Industry

APRIL 25, 2023

The opposition leader, Peter Dutton, has already lent support for the campaign, encouraging patients to ask pharmacists how “the proposed changes will impact you as a customer and them as a local small business”.

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STAT

APRIL 22, 2024

A widely cited study that supported Makena’s approval mixed up the names of two distinct molecules: 17P and progesterone. The wholesaler expects to partially offset the impact of losing the OptumRx contracts through a combination of new customer wins and growth in its specialty pharmacy business.

Specialty Pharmacies 84

Specialty Pharmacies Insurance 84

Board Vitals - Pharmacist

DECEMBER 21, 2022

This decision aligns with our core values, primarily trust and transparency with our customers. Please contact our Customer Support team with any questions. support@boardvitals.com. Effective January 3, 2023, BoardVitals is discontinuing its CME Pro Plus package. We apologize for any inconvenience. 877-221-1529.

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Packaging 52

Omnicell

JANUARY 10, 2023

Every day, Omnicell employees strive to provide an exceptional customer experience. We understand customers place a great deal of trust in us. We continue to earn that trust by ensuring all of our employees understand the importance of ethics and integrity. Every encounter with an Omnicell employee should reflect that.

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Omnicell Customer Service 97

Pharma Mirror

OCTOBER 17, 2022

Glenn Haifer and Ampersand Capital Partners, announced today new senior executive hires to support global growth plans. AcuraBio brings two decades of experience in innovative therapeutics for customers in the biotech, pharmaceutical, and animal health industries. Dr. Haifer stated “These.

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Vaccines 52

pharmaphorum

MAY 13, 2022

A full 92% of the survey respondents agreed with the statement “Pharma-sponsored digital products can add value to the healthcare provider and patient by supporting the overall customer experience”, with 57.3% The ways of working need to change, particularly when it comes to user research and customer centricity.

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Pharma Mirror

NOVEMBER 4, 2022

Terumo Pharmaceutical Solutions (TPS), a division of Terumo Corporation (TSE: 4543) and a leading manufacturer of injection, primary container, and infusion therapy devices, has today announced it will expand its contract development and manufacturing services for parenteral drugs to global customers.

Packaging 52

Packaging 52

Pharmaceutical Technology

MAY 4, 2023

It has a 200,000ft² custom-designed facility, known as the Hearth, which is current good manufacturing practice (cGMP)-authorised and dedicated to AAV viral vector manufacturing. Cell & Gene Therapy coverage on Pharmaceutical Technology is supported by Cytiva.

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Pharma Marketing Network

JULY 19, 2023

This could include sponsoring research into new drugs and treatments, providing educational resources about health conditions, or supporting patient care programs. For pharmaceutical companies, this means aligning sponsorships with causes that are related to health and wellness.

Pharmaceutical Companies 98

Pharmaceutical Companies Pharmaceutical Companies Patient Care 98

pharmaphorum

FEBRUARY 17, 2021

Roche’s Italian subsidiary has joined forces with digital health startup PatchAi to roll out an app that aims to support people diagnosed with cancer. This can generate “insights…to improve patients’ experience, clinicians’ workflows and support care delivery”, according to the companies.

Communication 104

Communication Patient Care 104

pharmaphorum

MARCH 9, 2021

Noel defines digital excellence as “The ability to use real-time insights to deliver the best customer experience, resulting ultimately in better patient outcomes,” but Noel says that companies are still figuring out exactly how to make digital a core part of their strategies in this way. Pre-COVID, pharma was mostly pushing product messages.

Pharmaceutical Companies 130

Pharmaceutical Companies Pharmaceutical Companies 130

DiversifyRx

APRIL 18, 2024

In the hustle of pharmacy management, providing exceptional patient care and ensuring high levels of customer satisfaction are top priorities for pharmacy owners. Here’s how you can break down tracking customer satisfaction to create more recurring and repeat business for your pharmacy.

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Patient Care Prescription Filling 52

Pharma Marketing Network

OCTOBER 17, 2023

Chatbots have become a popular tool for customer engagement in various industries, including the pharmaceutical industry. With the help of artificial intelligence, chatbots are able to provide valuable information to customers and help them make better decisions.

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Customer Service Pharmaceutical Companies Pharmaceutical Companies 40